11pk Privacy Policy – How We Handle Your Personal Data

1. Introduction

11pk is an online gaming platform operated for players in the Philippines. This Privacy Policy describes how 11pk collects, uses, stores, and protects personal data relating to users of the platform, including those who register accounts, make deposits, place bets, and interact with any part of the 11pk service.

By registering an account on 11pk or by continuing to use the platform, you confirm that you have read this Privacy Policy and consent to the data practices described here. If you do not agree with how 11pk handles your personal data, you should not create an account or continue using the service.

This policy applies to all access methods including the 11pk website and the 11pk mobile app on Android and iOS. It applies regardless of the device or network you use to access the platform.

2. Personal Data We Collect

11pk collects personal data in several ways: directly from you during registration and account use, automatically through your activity on the platform, and from third parties involved in identity verification and payment processing.

Information you provide directly:

• Full legal name and date of birth (required at registration)
• Mobile number (used for OTP verification and account security)
• Email address (used for account communications)
• Government-issued ID and supporting documents submitted for KYC verification
• Bank account or e-wallet details provided for withdrawal verification
• Any communications you send to 11pk customer support

Data generated automatically through platform use:

• Login activity including timestamps and IP addresses
• Device type, operating system, and browser used to access the platform
• Betting and gaming history across all game categories
• Deposit and withdrawal transaction records
• Session duration and navigation patterns within the platform
• Cookie and similar tracking data (described in Section 9)

3. How We Use Your Personal Data

11pk uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your player account, including login security, OTP verification, and account recovery processes.
• Financial transactions: Processing deposits and withdrawals in Philippine Peso through Philippine banking channels and supported local e-wallets.
• Identity verification (KYC): Verifying that you meet the eligibility requirements for the platform, including age verification and identity confirmation before processing withdrawals.
• Platform operation and support: Providing access to games, resolving technical issues, responding to customer support queries, and maintaining platform performance.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic gaming behaviour, and providing responsible gaming tools at your request.
• Legal compliance: Meeting obligations under applicable Philippine law, including anti-money laundering requirements and any mandatory record-keeping obligations.
• Communications: Sending you transactional notifications about your account, including deposit confirmations, withdrawal updates, and security alerts. If you have opted in, we may also contact you about platform updates and promotions.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the platform experience, fix errors, and develop new features.

4. Legal Basis for Processing

11pk processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have signed up for, including account management, payments, and game access.
• Legal obligation: Processing required to comply with applicable law, including KYC and identity verification requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement that does not override your rights and interests as a data subject.
• Consent: Where you have given specific consent for a purpose – such as receiving promotional communications – that consent may be withdrawn at any time by contacting 11pk support.

5. Sharing Your Data with Third Parties

11pk does not sell your personal data to any third party. Your data is shared only in the following limited circumstances:

• Payment processors: Your financial data is shared with payment service providers who process your deposits and withdrawals. These providers handle your data only as necessary to complete the transaction and are required to maintain appropriate security standards.
• Identity verification providers: Documents submitted for KYC are processed by third-party verification services engaged by 11pk for this purpose. These providers do not use your data for any other purpose.
• Platform infrastructure providers: Technical service providers who host platform infrastructure and support its operation may have access to data in the course of providing their services, subject to confidentiality obligations.
• Legal and regulatory authorities: 11pk may be required to disclose personal data to Philippine authorities or law enforcement where required by applicable law or court order.

6. How We Protect Your Data

11pk takes the security of your personal data seriously and has implemented a range of technical and operational measures to protect it:

• All data transmitted between your device and 11pk servers is encrypted using SSL/TLS protocols.
• Account access is protected by password authentication combined with OTP verification via your registered mobile number.
• KYC documents and financial data are stored in access-controlled environments with restricted internal access.
• Withdrawal requests are only processed to verified payment methods registered in your name, preventing redirection of funds.
• Platform systems are monitored for unusual activity that may indicate unauthorised access attempts.

While 11pk takes these measures to protect your data, no internet-based system can guarantee absolute security. You are responsible for keeping your login credentials and OTP codes private. 11pk staff will never ask for your password or OTP. If you suspect your account security has been compromised, contact support immediately.

7. Data Retention

11pk retains your personal data for as long as your account is active and for a reasonable period after account closure, to satisfy legal obligations, resolve disputes, and enforce our agreements. Transaction and gaming records are kept for the period required under applicable Philippine law and anti-money laundering regulations.

If you request deletion of your personal data, 11pk will assess the request and comply to the extent permitted by its legal obligations. Data that must be retained for compliance or legal purposes cannot be deleted on request, but 11pk will clarify what data can and cannot be removed when responding to a deletion request.

8. Your Rights Over Your Personal Data

As a registered 11pk player, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data 11pk holds about you.
• Right to correction: If any data 11pk holds about you is inaccurate, you may request that it be corrected.
• Right to deletion: You may request that 11pk delete your personal data, subject to any legal obligations that require it to be retained.
• Right to withdraw consent: Where processing is based on your consent – such as receiving promotional communications – you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to object: You may object to processing of your data for specific purposes, including direct marketing. 11pk will stop processing for that purpose upon receiving a valid objection.

To exercise any of these rights, send a request to the 11pk support email address listed in the footer of this page. Please include your registered email address and a clear description of your request. 11pk will respond within a reasonable timeframe.

9. Cookies and Tracking Technologies

11pk uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small files stored on your device when you visit the platform.

Essential cookies are required for the platform to function correctly. They maintain your login session, remember security preferences, and ensure that features like the betting interface and account pages work as intended. These cannot be disabled without impacting platform functionality.

Analytical cookies help 11pk understand how the platform is used – for example, which game categories are accessed most often and how players navigate between sections. This data is used in aggregate and anonymised form to improve platform design and performance.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how some parts of the platform function, including login persistence and page load performance.

10. Players Under 21

11pk is intended exclusively for players aged 21 and above. 21+ 11pk does not knowingly collect personal data from anyone under 21 years of age. If 11pk discovers that an account has been created by a person under 21, the account will be closed, any outstanding balance may be returned to the payment source, and any related winnings will be voided.

If you believe a person under 21 has registered on 11pk, please contact the support team immediately with the relevant details.

11. Updates to This Privacy Policy

11pk may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with a revised date. If changes are material, 11pk may notify registered players via the email address on their account.

Your continued use of the platform after an updated policy is posted constitutes acceptance of the revised terms. We recommend reviewing this page periodically, particularly before making a deposit or after receiving a policy update notification from 11pk.

12. Contact for Privacy Matters

For any question about how 11pk handles your personal data, or to submit a data rights request, please contact the 11pk support team at the email address shown in the footer of this page. When submitting a data-related request, please include your registered email address and account details so we can locate your records.

For questions about your account, responsible gaming tools, or platform access, you can also refer to the FAQ page or the Responsible Gaming section.